Refund policy

REFUND POLICY

If you have a problem or concern with your order, please contact us within 24 hours of delivery (based on the carrier’s timestamp).
Include the following in your email:

• A photo of your invoice (we make notes on invoices).
• A photo of the original, unaltered problem item (tuber, cutting, etc.).
• A photo of the tuber bag sticker (we also make notes on these).

Some tubers may be numbered (1, 2, or 3) to indicate divisions. If you choose to divide a clump and render it non-viable, we cannot refund that loss.

If a refund is approved, you must ship the tuber back to us. Refunds are issued minus shipping costs once the item is received and inspected.

We do not refund for postal delays or damage caused by carriers. Every package is insured — if lost or damaged, you must file a claim with USPS or UPS directly.

Again — open your package immediately, inspect your order, and reach out if there are any problems before doing anything else. 
Remember, Kindness goes a long way.